About / Operating Philosophy

The Work Is Complex. The Principles Should Be Clear.

I lead technology through a practical lens: get the fundamentals right, communicate plainly, document the system, and leave the operation stronger than I found it.

Principle 01

Do the work in a way that can withstand scrutiny and scale with confidence.

Principle 02

Stay positive and solution-focused when the path is not obvious.

Principle 03

Treat detail as operational discipline, not decoration.

Running IT the Right Way

Operations People Trust.

Technology should operate as a strategic business function, not a black box or a cost center. That means visible priorities, clear communication channels, meaningful measures, dependable service, and decisions grounded in the organization’s actual risk and goals.

The same standard applies during transformation and in the ordinary work of keeping systems healthy. Good documentation protects continuity. Thorough testing and training reduce avoidable friction. Proactive monitoring creates room to act before an issue becomes a crisis.

Principle 04

Build a Trusted Business Function

Use ITIL-informed practices, measurable service, clear ownership, and plain-language communication so employees and executives know what to expect.

Principle 05

Document for Continuity

Capture configurations, decisions, incident responses, procedures, and knowledge so the operation can scale without relying on one person’s memory.

Career Context

From Hands-On Systems Work to Organization-Wide Leadership.

My career has crossed healthcare, finance, and professional services, with responsibility spanning frontline support, identity, infrastructure, service operations, security, programs, budgets, teams, and executive decision-making.

March 2025 — Present

Technology Biased

Current Technical Practice

Independent Technical Development — Linux, A.I. & Infrastructure Lab

Operate a hands-on homelab spanning Linux servers, switching, virtualization, self-hosted tools, Docker, and networked storage. Current development includes local and hosted LLM agents, A.I.-assisted workflows, operations automation, observability, backup strategy, privacy, and resilient systems organization.

This work includes the open-source Local-First Antivirus and Domain Management builds, published through my GitHub profile.

Nov 2024 — Feb 2025

American Health Connection

Senior IT Manager

Led security and IT operations for a 300-person healthcare call center, applying NIST CSF and HIPAA standards while overseeing on-premises Windows Server infrastructure, 40+ AWS virtual servers across four regions, and 150+ virtual desktops.

Feb 2021 — Jul 2024

inDinero, Inc.

Head of Information Technology

Established and led global IT operations with a $1M annual budget and a five-person team supporting 280 international employees across 130 information systems and 10 departments. Centralization and vendor work reduced software costs by 20%, while acquisition integration, security, continuity, and service operations remained central priorities.

Mar 2018 — Jan 2021

UCLA Health

IT Project Supervisor & IAM Administrator

Supported digital transformation and technical operations across 180 clinics and departments serving 20,000 end users. Led a 10-person workstation-upgrade team across 50 locations and supported identity integration while working in a CHIME Most Wired environment.

Earlier Foundation

Earlier roles built a hands-on foundation in endpoint support, systems administration, telephony, migrations, security controls, deployment, and operational documentation across regulated and service-intensive environments.

Credentials Earned