Selected Work / Technology Leadership
Complex Environments.
Clear Execution.
Representative programs across consulting, healthcare, financial services, and manufacturing—organized around the operating challenge, the leadership required, and the result delivered.
Operating Principle
Make the Change Legible.
Define the scope, protect continuity, measure progress, and leave the organization easier to operate than it was before.
4
Strategic acquisitions integrated
20%
Reduction in software costs
1,000+
Clinical workstations modernized
A+
SecurityScorecard rating maintained
Flagship Work / 01–03
Work That Changed the Operating System.
Each case pairs organizational scale with the decisions, controls, and delivery work required to move it safely.
01 / Consulting and Professional Services
Scaling Global IT Through Growth and Acquisition
inDinero, Inc. · Head of Information Technology · 2021–2024
Program Scope
5-person global IT team
$1M annual budget
42 months
280 international employees
10 departments · 130 systems
Operating Challenge
Integrate the infrastructure and systems of four strategic acquisitions while building enterprise-grade IT operations and cybersecurity from the ground up—without interrupting work across a rapidly growing international organization.
Leadership and Execution
- Directed due diligence, risk assessment, integration planning, and system harmonization.
- Offboarded four MSPs, consolidated fractional IT staff, and renegotiated vendor relationships.
- Built and led the five-person global team; deployed SSO, 2FA, and EDR controls.
- Implemented an ITIL-aligned helpdesk, disaster recovery planning, KPI reporting, and compliance controls.
- Served on the Executive Leadership Team, connecting technology strategy to digital transformation.
Reported Outcomes
- Four integrations completed with zero critical incidents.
- Software costs reduced by 20%; inventory management streamlined.
- A+ SecurityScorecard rating achieved and maintained.
- Helpdesk delivered 100% positive feedback and enterprise-level service quality.
- A scalable technology foundation established for continued company growth.
02 / Healthcare
Modernizing Clinical Technology at Scale
UCLA Health · IT Project Supervisor
Desktop Program
10–14 person team · $10–25M budget · 6 months
Laboratory Relocation
10–14 person team · $1–5M budget · 1 month
Operating Challenge
Modernize more than 1,000 workstations and peripherals across 50+ clinical facilities, improving care-provider efficiency while supporting a CHIME Most Wired environment.
In parallel experience, relocate multiple research laboratories into the renovated South Tower wing of CHS without compromising specialized equipment or research continuity.
Leadership and Execution
- Coordinated contractors, deployment logistics, daily progress, quality inspections, and technical troubleshooting across simultaneous installations.
- Planned transport, setup, and verification for desktops, laptops, specialized peripherals, and lab-critical technology.
- Balanced installation speed with standards compliance, equipment integrity, and day-one operational readiness.
Reported Outcomes
- Standards-compliant equipment deployed on schedule across the clinical footprint.
- Operational efficiency improved for care providers.
- Laboratories centralized with zero equipment damage.
- Full laboratory operating capability available from day one.
03 / Healthcare Operations
Transforming Security, Compliance, and Service Delivery
American Health Connection · Senior IT Manager
Environment
300-person healthcare call center
40+ AWS servers
4 regions
150+ virtual desktops
Operating Challenge
Create an organization-wide security and compliance framework aligned with NIST CSF and HIPAA while improving service delivery across a hybrid healthcare environment.
Leadership and Execution
- Led the security and compliance program across enterprise infrastructure.
- Introduced ITIL practices and optimized service-desk workflows.
- Managed on-premises Windows Servers and the distributed AWS and virtual-desktop estate.
Reported Outcomes
- Security posture elevated across the organization.
- Incident resolution accelerated through improved workflows.
- Regulatory compliance achieved and maintained.
Current Technical Practice / Technology Biased
From Enterprise Operations to Local-First Builds.
My current lab extends the same operating principles into Linux, self-hosting, Docker, local and hosted LLMs, observability, backup design, automation, privacy, and public open-source product development.
Linux & Homelab Infrastructure
Servers, switching, virtualization, self-hosted services, networked storage, observability, and resilient backup patterns.
Local-First Antivirus
A Windows antivirus-style scanner designed around local state and no AAHA telemetry.
Domain Management
A desktop application for encrypted on-device registrar profiles and domain inventory.
Earlier Initiatives / Foundational Delivery
The Operating Discipline Was Built Early.
Earlier programs established a repeatable pattern: investigate carefully, sequence change around business continuity, document the system, and verify the result.
Financial Services
Regulated Operations Modernization
National Credit Advisor · Technical Support Specialist
Auto-Dialer Optimization
5–9 person team · up to $1M · 3 months
Configured and upgraded the sales auto-dialer, then led quality control and performance verification to improve lead-delivery timing without compromising regulatory requirements. Reported effectiveness and efficiency doubled while compliance was maintained.
Company-Wide Windows 10 Deployment
100 workstations · up to $1M · 2 months
Researched compatibility, tested the enterprise image, planned departmental downtime, and delivered a phased workstation and peripheral rollout with go-live support. All systems were upgraded with zero data loss and minimal business disruption.
Standardized SOP Framework
1–4 person team · up to $1M · 3 months
Inventoried hardware and software, standardized procedure templates, documented protocols, and built a hierarchical shared-server repository. The result was hundreds of searchable SOPs that improved consistency and knowledge transfer.
Manufacturing / Historical Infrastructure
Endpoint Security and Workforce Mobility
Blommer Chocolate Company · IT Specialist
Enterprise Endpoint Protection
5–9 person team · up to $1M · 7 months
Led vendor research and negotiation, coordinated deployment, integrated the software, and completed system-wide troubleshooting and verification. Sophos anti-virus and malware protection was standardized across endpoints, strengthening the manufacturing environment’s security posture.
BlackBerry Enterprise Server Modernization
1–4 person team · up to $1M · 6 months
Planned and deployed an updated BlackBerry Enterprise Server on VMware for sales, executive, and IT personnel, coordinating vendor partners to minimize downtime. The completed platform improved mobile-device management, workforce mobility, and productivity.
Delivery Pattern
Structured planning, careful sequencing, validation, and clear stakeholder communication across healthcare, financial services, manufacturing, and consulting.
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